Try these quick fixes:

  • Check whether you have more than 3 sessions open on the network. You can have up to 3 devices connected to Telstra Air® network at the same time using one Telstra ID 
  • Make sure Telstra Air is active on your account. Check this on our activate and Access the Telstra Air® network page
  • Uninstall and reinstall the Telstra Air® App. This can often fix the problem.

What if the login page doesn’t open automatically?

 If your browser doesn’t open the login page when you first connect to the Telstra Air® network, try disconnecting and reconnecting to the hotspot:

  • On your device, open an internet browser like Internet Explorer, Google Chrome or Safari, and you’ll be redirected to the login page
  • Now enter your Telstra ID username and password to start accessing Telstra Air®.

How fast is the Telstra Air® Network?

It depends on:

  • How close you are to a hotspot,
  • How many other users are connected to the same hotspot, and
  • The device you are using.

Homespot or hotspot?

A Telstra Air® homespot is a Wi-Fi hotspot that is created when an eligible home broadband customer activates Telstra Air®. Their home broadband modem will broadcast a separate Wi-Fi signal for other Telstra Air customers to use.

If you’re connected to a Telstra Air® homespot - rather than a Telstra-maintained hotspot like a pay phone or a store - then your maximum download speed will be capped at 2Mbps.

What if I’ve forgotten my Telstra ID username or password?